We are committed to provide services to the best of our abilities but we understand that issues may occur, it is acknowledged that things may occasionally go wrong. Don’t hesitate to share with us your feedback on any inconvenience you may have experienced with our services. It is important to acknowledge this, to put things right quickly wherever possible and to ensure we learn and improve from the feedback received. We will therefore investigate your concerns with those who are directly concerned with the provision of your care, and respond as quickly as possible.